Maintenance Service Interval | Maintenance Procedure |
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Before each use or daily |
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This rotary-blade, walk-behind lawn mower is intended to be used by residential homeowners. It is designed primarily for cutting grass on well-maintained lawns on residential properties. It is not designed for cutting brush or for agricultural uses.
Read this information carefully to learn how to operate and maintain your product properly and to avoid injury and product damage. You are responsible for operating the product properly and safely.
Visit www.Toro.com for more information, including safety tips, training materials, accessory information, help finding a dealer, or to register your product.
Whenever you need service, genuine Toro parts, or additional information, contact an Authorized Service Dealer or Toro Customer Service and have the model and serial numbers of your product ready. Figure 1 identifies the location of the model and serial numbers on the product. Write the numbers in the space provided.
Important: With your mobile device, you can scan the QR code on the serial number decal (if equipped) to access warranty, parts, and other product information
This manual identifies potential hazards and has safety messages identified by the safety-alert symbol (Figure 2), which signals a hazard that may cause serious injury or death if you do not follow the recommended precautions.
This manual uses 2 words to highlight information. Important calls attention to special mechanical information and Note emphasizes general information worthy of special attention.
This product complies with all relevant European directives. For details, see the separate product-specific Declaration of Conformity (DOC) sheet.
Gross or Net Torque: The gross or net torque of this engine was laboratory rated by the engine manufacturer in accordance with the Society of Automotive Engineers (SAE) J1940 or J2723. As configured to meet safety, emission, and operating requirements, the actual engine torque on this class of mower will be significantly lower. Please refer to the engine manufacturer’s information included with the machine.
Do not tamper with or disable safety devices on the machine, and check their proper operation regularly. Do not attempt to adjust or tamper with the engine speed control; doing so may create an unsafe operating condition, resulting in personal injury.
This machine has been designed in accordance with EN ISO 5395:2013.
This product is capable of amputating hands and feet and of throwing objects. Always follow all safety instructions to avoid serious personal injury.
Using this product for purposes other than its intended use could prove dangerous to you and bystanders.
Read, understand, and follow the instructions and warnings in this Operator’s Manual and on the machine and attachments before starting the engine.
Do not put your hands or feet near moving parts of or under the machine. Keep clear of any discharge opening.
Do not operate the machine without all guards and other safety protective devices in place and working on the machine.
Keep bystanders and children a safe distance away from the machine. Do not allow children to operate the machine. Allow only people who are responsible, trained, familiar with the instructions, and physically capable to operate the machine.
Stop the machine, shut off the engine, and wait for all moving parts to stop before servicing, fueling, or unclogging the machine.
Improperly using or maintaining this machine can result in injury. To reduce the potential for injury, comply with these safety instructions and always pay attention to the safety-alert symbol, which means Caution, Warning, or Danger—personal safety instruction. Failure to comply with these instructions may result in personal injury or death.
You can find additional safety information where needed throughout this manual.
Safety decals and instructions are easily visible to the operator and are located near any area of potential danger. Replace any decal that is damaged or missing. |
Important: Remove and discard the protective plastic sheet that covers the engine.
Important: To start the engine safely and easily whenever you use the machine, install the recoil-starter rope in the rope guide.
Hold the blade-control bar to the upper handle and pull the recoil-starter rope through the rope guide on the handle (Figure 5).
Important: Your machine does not come with oil in the engine. Before starting the engine, fill the engine with oil.
Engine oil capacity | 0.55 L (18.6 fl oz) |
Oil viscosity | SAE 30 or SAE 10W-30 detergent oil |
API service classification | SJ or higher |
Move the machine to a level surface.
Remove the dipstick by rotating the cap counterclockwise and pulling it out (Figure 6).
Carefully pour about 3/4 of the engine capacity of oil into the oil-fill tube.
Wait 3 minutes for the oil to settle in the engine.
Wipe the dipstick clean with a clean cloth.
Insert the dipstick into the oil-fill tube, but do not screw it in, then remove the dipstick.
Read the oil level on the dipstick (Figure 6).
If the oil level on the dipstick is too low, carefully pour a small amount of oil into the oil-fill tube, wait 3 minutes, and repeat steps 5 through 7 until the oil on the dipstick is at the correct level.
If the oil level on the dipstick is too high, drain the excess oil until the oil on the dipstick is at the correct level; refer to Changing the Engine Oil.
Important: If the oil level in the engine is too low or too high and you run the engine, you may damage the engine.
Install the dipstick into the oil-fill tube securely.
Important: Change the engine oil after the first 5 operating hours; change it yearly thereafter. Refer to Changing the Engine Oil.
You must correctly install either the mulch plug (for recycling or side-discharging the grass clippings) or the grass bag; otherwise, the engine will not start.
The machine has a safety switch (located at the bottom of the channel on the upper right rear of the machine) that prevents the machine from operating without a mulch plug or a grass bag in place. This prevents the machine from throwing debris at you through the rear opening.
For the switch to detect the mulch plug, the top of the mulch plug lever must lie fully in the bottom of the channel (Figure 7).
Insert the mulch plug into the machine if it is not already installed (Figure 8).
Squeeze the button on the lever with your thumb, and fully insert the mulch plug into the opening (Figure 9).
Release the button on the lever and ensure that the top of the lever lies fully in the switch channel (Figure 10). If the top of the lever is not in the switch channel, your machine will not start!
Note: If the lever does not latch properly, disconnect the wire from the spark plug and check for and remove any debris buildup in the tunnel.
Model | Weight | Length | Width | Height |
20899 | 34 kg (75 lb) | 159 cm(63 inches) | 56 cm(22 inches) | 110 cm(43 inches) |
Become familiar with the safe operation of the equipment, operator controls, and safety signs.
Check that all guards and safety devices, such as deflectors and/or grass catcher, are in place and working properly.
Always inspect the machine to ensure that the blades, blade bolts, and cutting assembly are not worn or damaged.
Inspect the area where you will use the machine, and remove all objects that could interfere with the operation of the machine or that the machine could throw.
Adjusting the cutting height may bring you into contact with the moving blade, causing serious injury.
Shut off the engine, remove the ignition key (electric-start model only), and wait for all moving parts to stop.
Do not put your fingers under the housing when adjusting the cutting height.
Fuel is extremely flammable and highly explosive. A fire or explosion from fuel can burn you and others and can damage property.
To prevent a static charge from igniting the fuel, place the container and/or machine directly on the ground before filling, not in a vehicle or on an object.
Fill the fuel tank outdoors, in an open area, when the engine is cold. Wipe up any fuel that spills.
Do not handle fuel when smoking or around an open flame or sparks.
Do not remove the fuel cap or add fuel to the tank while the engine is running or hot.
If you spill fuel, do not attempt to start the engine. Avoid creating a source of ignition until the fuel vapors have dissipated.
Store fuel in an approved container and keep it out of the reach of children.
Fuel is harmful or fatal if swallowed. Long-term exposure to vapors can cause serious injury and illness.
Avoid prolonged breathing of vapors.
Keep your hands and face away from the nozzle and the fuel-tank opening.
Keep fuel away from your eyes and skin.
For best results, use only clean, fresh, unleaded gasoline with an octane rating of 87 or higher ((R+M)/2 rating method).
Oxygenated fuel with up to 10% ethanol or 15% MTBE by volume is acceptable.
Do not use ethanol blends of gasoline, such as E15 or E85, with more than 10% ethanol by volume. Performance problems and/or engine damage may result, which may not be covered under warranty.
Do not use gasoline containing methanol.
Do not store fuel either in the fuel tank or in fuel containers over the winter unless fuel stabilizer has been added to the fuel.
Do not add oil to gasoline.
Fill the fuel tank with fresh unleaded regular gasoline from a major name-brand service station (Figure 15).
Important: To reduce starting problems, add fuel stabilizer to the gasoline all season. Mix the stabilizer with gasoline less than 30 days old.
Refer to your engine owner’s manual for additional information.
Move the machine to a level surface.
Remove the dipstick by rotating the cap counterclockwise and pulling it out (Figure 16).
Wipe the dipstick clean with a clean cloth.
Insert the dipstick into the oil-fill tube, but do not screw it in, then remove the dipstick.
Read the oil level on the dipstick (Figure 16).
If the oil level on the dipstick is too low (Figure 16), carefully pour a small amount of SAE 30 or SAE 10W-30 detergent oil into the oil-fill tube, wait 3 minutes, and repeat steps 3 through 5 until the oil on the dipstick is at the correct level.
If the oil level on the dipstick is too high (Figure 16), drain the excess oil until the oil on the dipstick is at the correct level; refer to Changing the Engine Oil.
Important: If the oil level in the engine is too low or too high and you run the engine, you may damage the engine.
Install the dipstick into the oil-fill tube securely.
You may raise or lower the upper handle to a position comfortable for you.
Note: You cannot raise the upper handle higher than the angle of the lower handle.
Adjust the cutting height as desired. Set the front wheels to the same height as the rear wheels (Figure 20).
Note: To raise the machine, move all the cutting-height levers forward; to lower the machine, move all the cutting-height levers rearward.
Note: The cutting-height settings are 25 mm (1 inch); 35 mm (1-3/8 inch); 44 mm (1-3/4 inch); 54 mm (2-1/8 inches); 64 mm (2-1/2 inches); 73 mm (2-7/8 inches); 83 mm (3-1/4 inches); 92 mm (3-5/8 inches); and 102 mm (4 inches).
Wear appropriate clothing, including eye protection; long pants; slip-resistant, substantial footwear; and hearing protection. Tie back long hair, secure loose clothing, and do not wear loose jewelry.
Do not operate the machine while ill, tired, or under the influence of alcohol or drugs.
The blade is sharp; contacting the blade can result in serious personal injury. Shut off the engine, remove the ignition key (electric-start model only), and wait for all moving parts to stop before leaving the operating position.
When you release the blade-control bar, the engine should shut off and the blade should stop within 3 seconds. If not, stop using your machine immediately and contact an Authorized Service Dealer.
Keep bystanders, especially small children, out of the operating area. Stop the machine if anyone enters the area.
Always look down and behind you before moving the machine in reverse.
Operate the machine only in good visibility and appropriate weather conditions. Do not operate the machine when there is the risk of lighting.
Wet grass or leaves can cause serious injury if you slip and contact the blade. Avoid mowing in wet conditions.
Use extreme care when approaching blind corners, shrubs, trees, or other objects that may block your view.
Watch for holes, ruts, bumps, rocks, or other hidden objects. Uneven terrain could cause the machine to overturn or cause you to lose your balance or footing.
If the machine strikes an object or starts to vibrate, immediately shut off the engine, remove the key (if equipped), wait for all moving parts to stop, and disconnect the wire from the spark plug before examining the machine for damage. Make all necessary repairs before resuming operation.
Before leaving the operating position, shut off the engine, remove the ignition key (electric-start model only), and wait for all moving parts to stop.
If the engine has been running the muffler will be hot and can severely burn you. Keep away from the hot muffler.
Check the grass catcher components and the discharge chute frequently for any wear or deterioration and replace them with the manufacturer's recommended parts when necessary.
Use accessories and attachments approved by Exmark Mfg. Co., Inc. only.
Mow across the face of slopes; never up and down. Use extreme caution when changing direction on slopes.
Do not mow on excessively steep slopes. Poor footing could cause a slip-and-fall accident.
Mow with caution near drop-offs, ditches, or embankments.
Important: The machine has a safety switch that prevents you from starting the machine unless you first install the mulch plug or the grass bag securely on the machine.
Install the mulch plug (Figure 21) or the grass bag (Figure 22) on the machine.
Turn the fuel valve lever to the ON position (Figure 23).
Pull and hold the blade-control bar to the handle and pull the recoil-start handle (Figure 24).
Note: If the machine still does not start, contact an Authorized Service Dealer.
To operate the self-propel drive, simply walk with your hands on the upper handle and your elbows at your sides, and the machine will automatically keep pace with you.
Maintenance Service Interval | Maintenance Procedure |
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Before each use or daily |
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To shut off the engine, release the blade-control bar (Figure 25).
Important: When you release the blade-control bar, the engine should shut off and the blade should stop within 3 seconds. If they do not, stop using your machine immediately and contact an Authorized Service Dealer.
Your machine comes from the factory ready to mulch the grass and leaf clippings back into the lawn.
If the grass bag is on the machine, remove it; refer to Removing the Grass Bag before mulching the clippings. If the side-discharge chute is on the machine, remove it and lock the side-discharge deflector; refer to Removing the Side-Discharge Chute before mulching the clippings.
Important: The machine has a safety switch that prevents you from starting the machine unless you first install the mulch plug securely on the machine (Figure 26).
Install the mulch plug as illustrated in Figure 26.
Use the grass bag when you want to collect grass and leaf clippings from the lawn.
A worn grass bag could allow small stones and other similar debris to be thrown at you or bystanders, resulting in serious personal injury or death.
Check the grass bag frequently. If it is damaged, install a new Exmark replacement bag.
If the side-discharge chute is on the machine, remove it and lock the side-discharge deflector; refer to Removing the Side-Discharge Chute before bagging the clippings.
The blade is sharp; contacting the blade can result in serious personal injury.
Shut off the engine and wait for all moving parts to stop before leaving the operating position.
Remove the mulch plug (Figure 27).
Route the starter rope around the lower-rope guide (Figure 28).
Note: The lower rope guide releases the starter rope when you pull the recoil-start handle.
Insert the grass-bag handle into the grooves at the top of the machine (Figure 29).
Important: The machine has a safety switch that prevents you from starting the machine unless you first install the grass bag securely on the machine.
Use the side discharge for cutting very tall grass.
If the grass bag is on the machine, remove it before side-discharging the clippings; refer to Removing the Grass Bag.
Important: The machine has a safety switch that prevents you from starting the machine unless you first install the mulch plug securely on the machine; refer to Mulching the Clippings.
Unlock, unlatch, and lift up the side deflector and install the side-discharge chute (Figure 33).
To remove the side-discharge chute, lift up the side deflector, remove the side-discharge chute, and lower the side-discharge deflector.
Important: Lock the side-discharge deflector after you close it (Figure 34).
Inspect the area where you will use the machine and remove all objects that the machine could throw.
Avoid striking solid objects with the blade. Never deliberately mow over any object.
If the machine strikes an object or starts to vibrate, immediately shut off the engine, remove the key (if equipped), wait for all moving parts to stop, and disconnect the wire from the spark plug before examining the machine for damage. Make all necessary repairs before resuming operation.
For best performance, install a new blade before the cutting season begins.
Replace the blade when necessary with a Toro replacement blade.
Cut only about a third of the grass blade at a time. Do not cut below 51 mm (2 inches) unless the grass is sparse or it is late fall when grass growth begins to slow down.
When cutting grass over 15 cm (6 inches) tall, mow at the highest cutting height setting and walk slower; then mow again at a lower setting for the best lawn appearance. If the grass is too long, the machine may plug and cause the engine to stall.
Wet grass and leaves tend to clump on the yard and can cause the machine to plug or the engine to stall. Avoid mowing in wet conditions.
Be aware of a potential fire hazard in very dry conditions, follow all local fire warnings, and keep the machine free of dry grass and leaf debris.
Alternate the mowing direction. This helps disperse the clippings over the lawn for even fertilization.
If the finished lawn appearance is unsatisfactory, try 1 or more of the following:
Replace the blade or have it sharpened.
Walk at a slower pace while mowing.
Raise the cutting height on your machine.
Cut the grass more frequently.
Overlap cutting swaths instead of cutting a full swath with each pass.
After cutting the lawn, ensure that half of the lawn shows through the cut leaf cover. You may need to make more than a single pass over the leaves.
If there are more than 13 cm (5 inches) of leaves on the lawn, mow at a higher cutting height and then again at the desired cutting height.
Slow down your mowing speed if the machine does not cut the leaves finely enough.
Clean grass and debris from the machine to help prevent fires. Clean up oil or fuel spills.
Allow the engine to cool before storing the machine in any enclosure.
Never store the machine or fuel container where there is an open flame, spark, or pilot light, such as on a water heater or on other appliances.
Remove the ignition key (if equipped) before loading the machine for hauling.
Use care when loading or unloading the machine.
Secure the machine from rolling.
Maintenance Service Interval | Maintenance Procedure |
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After each use |
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For best results, clean under the machine soon after you have completed mowing.
Lower the machine to its lowest cutting-height setting.
Move the machine onto a paved level surface.
With the engine running and the blade engaged, spray a stream of water in front of the right, rear wheel (Figure 35).
Note: The water will splash into the path of the blade, cleaning out the clippings.
When no more clippings come out, stop the water and move the machine to a dry area.
Run the engine for a few minutes to dry the underside of the machine.
With the handle in the upright position, step on the foot pedal and hold it down.
Move the handle all the way forward and loosen the upper handle knob (Figure 38).
To unfold the handle, refer to Unfolding the Handle.
Important: Refer to your engine owner’s manual for additional maintenance procedures.
Maintenance Service Interval | Maintenance Procedure |
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Before each use or daily |
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After each use |
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Yearly |
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Yearly or before storage |
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Disconnect the spark-plug wire from the spark plug before performing any maintenance procedure.
Wear gloves and eye protection when servicing the machine.
The blade is sharp; contacting the blade can result in serious personal injury. Wear gloves when servicing the blade. Do not repair or alter the blade(s).
Never tamper with safety devices. Check their proper operation regularly.
Tipping the machine may cause the fuel to leak. Fuel is flammable and explosive, and can cause personal injury. Run the engine dry or remove the fuel with a hand pump; never siphon the fuel.
To ensure optimum performance and continued safety certification of the machine, use only genuine Exmark replacement parts and accessories. Replacement parts and accessories made by other manufacturers could be dangerous, and such use could void the product warranty.
Shut off the engine and wait for all moving parts to stop.
Disconnect the spark-plug wire from the spark plug (Figure 39).
After performing the maintenance procedure(s), connect the spark-plug wire to the spark plug.
Important: Before tipping the machine to change the oil or replace the blade, allow the fuel tank to run dry through normal usage. If you must tip the machine prior to running out of fuel, use a hand fuel pump to remove the fuel. Always tip the machine onto its side, with the dipstick down.
Maintenance Service Interval | Maintenance Procedure |
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Before each use or daily |
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Yearly |
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Press down on the latch tabs on top of the air-filter cover (Figure 40).
Open the cover.
Remove the air filter (Figure 41).
If the air filter is damaged or is wet with oil or fuel, replace it.
If the air filter is dirty, tap it on a hard surface several times or blow compressed air less than 207 kPa (30 psi) through the side of the filter that faces the engine.
Note: Do not brush the dirt off the filter; brushing forces dirt into the fibers.
Remove dirt from the air-filter body and cover using a moist rag. Do not wipe dirt into the air duct.
Install the air filter.
Close the cover.
Maintenance Service Interval | Maintenance Procedure |
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Yearly |
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Note: Run the engine a few minutes before changing the oil to warm it. Warm oil flows better and carries more contaminants.
Engine oil capacity | 0.55 L (18.6 fl oz) |
Oil viscosity | SAE 30 or SAE 10W-30 detergent oil |
API service classification | SJ or higher |
Move the machine to a level surface.
Refer to Preparing for Maintenance.
Remove the dipstick by rotating the cap counterclockwise and pulling it out (Figure 42).
Tip the machine onto its side (so that the air filter is up) to drain the used oil from the oil-fill tube (Figure 42).
After draining the used oil, return the machine to the operating position.
Carefully pour about 3/4 of the engine capacity of oil into the oil-fill tube.
Wait 3 minutes for the oil to settle in the engine.
Wipe the dipstick clean with a clean cloth.
Insert the dipstick into the oil-fill tube, but do not screw it in, then remove the dipstick.
Read the oil level on the dipstick (Figure 16).
If the oil level on the dipstick is too low, carefully pour a small amount of oil into the oil-fill tube, wait 3 minutes, and repeat steps 8 through 10 until the oil level on the dipstick is correct.
If the oil level on the dipstick is too high, drain the excess oil until the oil level on the dipstick is correct.
Important: If the oil level in the engine is too low or too high and you run the engine, you may damage the engine.
Install the dipstick into the oil-fill tube securely.
Recycle the used oil properly.
Maintenance Service Interval | Maintenance Procedure |
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Yearly |
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Lubricate the left and right sides of the upper handle with a low-viscosity silicone spray lubricant.
If your machine does not self-propel properly, adjust the self-propel-drive cable.
Loosen the nut on the cable mount (Figure 46).
Pull the upper handle back fully rearward.
Note: If the handle does not move smoothly, refer to Lubricating the Upper Handle.
Pull the cable jacket downward until you remove the slack in the exposed cable (Figure 47).
Push the cable jacket upward 3 mm (1/8 inch).
Note: You can place a ruler against the upper side of the black cable mount and measure how far the upper end of the cable jacket moves (Figure 48).
Important: Moving the cable jacket upward decreases the ground speed; moving the jacket downward increases the ground speed.
Tighten the nut firmly.
Start the machine and check the adjustment.
Note: If the self-propel drive is not properly adjusted, repeat this procedure.
Maintenance Service Interval | Maintenance Procedure |
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Yearly |
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Important: You will need a torque wrench to install the blade properly. If you do not have a torque wrench or are uncomfortable performing this procedure, contact an Authorized Service Dealer.
Examine the blade whenever you run out of fuel. If the blade is damaged or cracked, replace it immediately. If the blade edge is dull or nicked, have it sharpened and balanced, or replace it.
The blade is sharp; contacting the blade can result in serious personal injury.
Wear gloves when servicing the blade.
Refer to Preparing for Maintenance.
Tip the machine onto its side with the air filter up.
Use a block of wood to hold the blade steady (Figure 49).
Remove the blade, saving all mounting hardware (Figure 49).
Install the new blade and all mounting hardware (Figure 50).
Important: Position the curved ends of the blade to point toward the machine housing.
Use a torque wrench to tighten the blade bolt to 61 to 74 N∙m (45 to 55 ft-lb).
Store the machine in a cool, clean, dry place.
On the last refueling of the year, add fuel stabilizer (such as Toro Premium Fuel Treatment) to the fuel as directed on the label.
Dispose of any unused fuel properly. Recycle it according to local codes or use it in your automobile.
Note: Old fuel in the fuel tank is the leading cause of hard starting. Do not store fuel without fuel stabilizer more than 30 days, and do not store stabilized fuel more than 90 days.
Run the machine until the engine shuts off from running out of fuel.
Start the engine again and allow it to run until it shuts off. When you can no longer start the engine, it is sufficiently dry.
Disconnect the wire from the spark plug and connect the wire to the retaining post (if equipped).
Remove the spark plug, add 30 ml (1 fl oz) of engine oil through the spark-plug hole, and pull the starter rope slowly several times to distribute oil throughout the cylinder to prevent cylinder corrosion during the off-season.
Loosely install the spark plug.
Tighten all nuts, bolts, and screws.
Check and tighten all fasteners.
Remove the spark plug and spin the engine rapidly by pulling the recoil-start handle to blow the excess oil from the cylinder.
Install the spark plug and tighten it with a torque wrench to 20 N∙m (15 ft-lb).
Perform any maintenance procedures; refer to .
Check the engine-oil level; refer to Checking the Engine-Oil Level.
Fill the fuel tank with fresh fuel; refer to Filling the Fuel Tank.
Connect the wire to the spark plug.