SnowMaster® e24 60V Snowthrower

Model No. 39915-Serial No. 400000000 and Up

Model No. 39915T-Serial No. 400000000 and Up

Introduction

This machine is intended to be used by residential homeowners. It is designed primarily for removing snow from paved surfaces, such as driveways and sidewalks, and other surfaces for traffic on residential or commercial properties. It is not designed for removing materials other than snow, nor is it designed for clearing gravel surfaces. It is designed to use Toro 60V lithium-ion battery packs. These battery packs are designed to be charged only by Toro 60V lithium-ion battery chargers. Using this product for purposes other than its intended use could prove dangerous to you and bystanders.

Model 39915T does not include a battery or a charger.

Read this information carefully to learn how to operate and maintain your product properly and to avoid injury and product damage. You are responsible for operating the product properly and safely.

Visit www.Toro.com for product safety and operation training materials, accessory information, help finding a dealer, or to register your product.

Whenever you need service, genuine Toro parts, or additional information, contact an Authorized Service Dealer or Toro Customer Service and have the model and serial numbers of your product ready. Figure 1 identifies the location of the model and serial numbers on the product. Write the numbers in the space provided.

Important: With your mobile device, you can scan the QR code on the serial number decal (if equipped) to access warranty, parts, and other product information.

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Figure 1

  1. Model and serial number location

Safety-Alert Symbol

The safety-alert symbol (Figure 2) shown in this manual and on the machine identifies important safety messages that you must follow to prevent accidents.

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Figure 2

Safety-alert symbol

The safety-alert symbol appears above information that alerts you to unsafe actions or situations and is followed by the word DANGER, WARNING, or CAUTION.

DANGER indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.

This manual uses two other words to highlight information. Important calls attention to special mechanical information and Note emphasizes general information worthy of special attention.

Warning

CALIFORNIA

Proposition 65 Warning

The power cord on this product contains lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling.

Use of this product may cause exposure to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

Safety

IMPORTANT SAFETY

INSTRUCTIONS

Warning

When using an electric machine, always read and follow basic safety warnings and instructions to reduce the risk of fire, electric shock, or injury, including the following:

Read All Instructions

I. Training

  1. The operator of the machine is responsible for any accidents or hazards occurring to others or their property.

  2. Read and understand the contents of this Operator’s Manual before you start the machine. Ensure that everyone using this machine knows how to use it, knows how to shut it off quickly, and understands the warnings.

  3. Do not allow children to use or play with the machine, battery pack, or the battery charger; local regulations may restrict the age of the operator.

  4. Do not allow children or untrained people to operate or service this device. Allow only people who are responsible, trained, familiar with the instructions, and physically capable to operate or service the device.

  5. Before using the machine, battery pack, and battery charger, read all the instructions and cautionary markings on these products.

  6. Become familiar with the controls and proper use of the machine, battery pack, and battery charger.

II. Preparation

  1. Keep bystanders and children out of the operating area.

  2. Never allow children to operate the machine.

  3. Do not operate the machine without all guards and other safety devices in place and functioning properly on the machine.

  4. Inspect the area where you will use the machine and remove all objects that could interfere with the operation of the machine or that the machine could throw.

  5. Use only the battery pack specified by Toro. Using other accessories and attachments may increase the risk of injury and fire.

  6. Plugging the battery charger into an outlet that is not 120 V can cause a fire or electric shock. Do not plug the battery charger into an outlet other than 120 V.

  7. Do not use a damaged or modified battery pack or battery charger, which may exhibit unpredictable behavior that results in fire, explosion, or risk of injury.

  8. If the supply cord to the battery charger is damaged, contact an Authorized Service Dealer to replace it.

  9. Charge the battery pack with only the battery charger specified by Toro. A charger suitable for 1 type of battery pack may create a risk of fire when used with another battery pack.

  10. Charge the battery pack in a well-ventilated area only.

  11. Follow all charging instructions and do not charge the battery pack outside of the temperature range specified in the instructions. Otherwise, you may damage the battery pack and increase the risk of fire.

  12. Dress properly—Wear appropriate clothing, including eye protection; long pants; substantial, slip-resistant rubber boots; and hearing protection. Tie back long hair and do not wear loose clothing or loose jewelry that can get caught in moving parts.

III. Operation

  1. Contact with the moving rotor will cause serious injury. Keep your hands and feet away from all moving parts of the machine. Keep clear of any discharge opening.

  2. Stay behind the handles and away from the discharge opening while operating the machine.

  3. Using this machine for purposes other than its intended use could prove dangerous to you and bystanders.

  4. Prevent unintentional starting—Ensure that the electric-start key is removed from the key switch before connecting the battery pack and handling the machine.

  5. Use your full attention while operating the machine. Do not engage in any activity that causes distractions; otherwise, injury or property damage may occur.

  6. Disengage all clutches and shift into neutral before starting the machine.

  7. Shut off the machine, remove the electric-start key, remove the battery pack from the machine, and wait for all movement to stop before adjusting, servicing, cleaning, or storing the machine.

  8. Remove the battery pack and electric-start key from the machine whenever you leave it unattended or before changing accessories.

  9. Do not force the machine—Allow the machine to do the job better and safer at the rate for which it was designed.

  10. Stay alert—Watch what you are doing and use common sense when operating the machine. Do not use the machine while ill, tired, or under the influence of alcohol or drugs.

  11. Operate the machine only in good visibility and appropriate weather conditions.

  12. Use extreme caution when reversing or pulling the machine toward you.

  13. Keep proper footing and balance at all times, especially on slopes. Use extreme caution when changing directions on slopes. Do not operate the machine on exceedingly steep slopes. Walk, never run with the machine.

  14. When not actively clearing snow, disengage power to the auger.

  15. Do not direct the discharge material toward anyone. Avoid discharging material against a wall or obstruction; material may ricochet toward you. Shut off the machine when crossing gravel surfaces.

  16. Exercise extreme caution when operating the machine on walks or roads. Stay alert for hidden hazards or traffic.

  17. If the machine strikes an object or starts to vibrate, immediately shut off the machine, remove the key, remove the battery pack, and wait for all movement to stop before examining the machine for damage. Make all necessary repairs before resuming operation.

  18. Shut off the machine whenever you leave the operating position for any reason.

  19. Shut off the machine and remove the key before unclogging the machine and always use a stick or a cleanout tool to remove the clog.

  20. Shut off the machine, remove the electric-start key, and remove the battery pack(s) before loading the machine for hauling.

  21. Never operate the machine at high transport speeds on slippery surfaces.

  22. Under abusive conditions, the battery pack may eject liquid; avoid contact. If you accidently come into contact with the liquid, flush with water. If the liquid contacts your eyes, seek medical help. Liquid ejected from the battery pack may cause irritation or burns.

  23. Do not expose a battery pack or tool to fire or excessive temperature. Exposure to fire or temperature above 130°C (265°F) may cause explosion.

  24. CAUTION—A mistreated battery pack may present a risk of fire, explosion, or chemical burn.

    • Do not disassemble the battery pack.

    • Replace the battery pack with a genuine Toro battery pack only; using another type of battery pack may cause a fire or risk of injury.

    • Keep battery packs out of the reach of children and in the original packaging until you are ready to use them.

IV. Maintenance and Storage

  1. Shut off the machine, wait for all moving parts to stop, remove the electric-start key, and remove the battery pack(s) from the machine before adjusting, servicing, cleaning, or storing the machine.

  2. Do not attempt to repair the machine except as indicated in the instructions. Have an Authorized Service Dealer perform service on the machine using identical replacement parts.

  3. Wear gloves and eye protection when servicing the machine.

  4. When servicing the rotor, be aware that the rotor can still move even though the power source is off.

  5. For best performance, use only genuine Toro replacement parts and accessories. Other replacement parts and accessories could be dangerous, and such use could void the product warranty.

  6. Maintain the machine—Keep handles dry, clean, and free from oil and grease. Keep guards in place and in working order. Use identical replacement parts only.

  7. Check all fasteners at frequent intervals for proper tightness to ensure that the machine is in safe working condition.

  8. Check the machine for damaged parts. Check for misaligned and binding moving parts, broken parts, mounting, and any other condition that may affect its operation. Unless indicated in the instructions, have an Authorized Service Dealer repair or replace a damaged guard or part.

  9. When the battery pack is not in use, keep it away from metal objects such as paper clips, coins, keys, nails, and screws that can make a connection from 1 terminal to another. Shorting the battery terminals may cause burns or a fire.

  10. When you are not using the machine, store it indoors in a dry, secure place out of the reach of children.

  11. When storing the machine for more than 30 days, refer to Before storage for important information.

SAVE THESE

INSTRUCTIONS

Safety and Instructional Decals

Graphic

Safety decals and instructions are easily visible to the operator and are located near any area of potential danger. Replace any decal that is damaged or missing.
decal121-6817

121-6817

  1. Cutting/dismemberment hazard of hand or foot, impeller and auger—keep bystanders away.
decal137-9461

137-9461

  1. Battery charge status
decal137-9463

137-9463

  1. The battery pack is charging.
  2. The battery pack is fully charged.
  3. The battery pack is over or under the appropriate temperature range.
  4. Battery pack charging fault
decal145-3133

145-3133

decal145-1479

145-1479

  1. Read the Operator’s Manual.
  2. Call2Recycle® battery recycling program
  3. Keep away from open fire or flames.
  4. Do not expose to rain.
decal145-8260

145-8260

  1. Read the Operator’s Manual.
  2. Keep away from open fire or flames.
  3. Do not expose to rain.
decal147-9404

147-9404

  1. Auger drive—release the lever to disengage; squeeze the lever to engage.
  2. Warning—read the Operator’s Manual.
  3. Cutting/dismemberment hazard of hands or feet, impeller and auger—keep away from moving parts; keep all guards and shields in place; shut off the engine and remove the key before leaving the machine or performing maintenance.
  4. Thrown object hazard—keep bystanders away.
  5. Self-propel drive—push down on the handle to engage the self-propel drive.
decal147-9420

147-9420

decal147-9438

147-9438

  1. Cutting/dismemberment hazard of hands or feet, impeller and auger—do not place your hand in the chute; remove the key before performing maintenance.

Setup

Important: The battery pack is not fully charged when you purchase it. Before using the machine for the first time, refer to Charging the Battery Pack.

Mounting the Battery Charger (Optional)

Parts needed for this procedure:

Mounting hardware (not included)2

If desired, mount the battery charger securely on a wall using the wall-mount key holes on the back of the charger.

Mount it indoors (such as a garage or other dry place), near a power outlet, and out of the reach of children.

Refer to Figure 3 for assistance in mounting the charger.

Slide the charger over the appropriately positioned hardware to secure the charger in place (hardware not included).

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Figure 3

Unfolding the Handle

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Figure 4

Installing the Discharge Chute

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Figure 5

Installing the Chute-Control Rod

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Figure 6

Checking the Tire Pressure

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Figure 7

Checking the Skids

Refer to Checking and Adjusting the Skids.

Adjusting the Auger Cable

Check and adjust the auger cable before first use; refer to Adjusting the Auger Cable.

Product Overview

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Figure 8

  1. Handle
  2. Auger lever
  3. Auger-lever lock
  4. Chute deflector
  5. Discharge chute
  6. Scraper
  7. Auger
  8. Skid
  9. Electric-start key
  10. Secondary battery-compartment lid
  11. Main battery-compartment lid
  12. Light
  13. Quick Stick® discharge-chute control
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Figure 9

  1. Battery charge lights
  2. ECO button
  3. Key switch in OFF position
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Figure 10

  1. Battery charger Model 88602 (included with Model 39915)
  2. Battery packs Model 88650 and 66810 (included with Model 39915)
  3. Battery pack Model 88625 (not included)
ModelWeightLengthWidthHeight
3991554 kg132 cm63.5 cm109 cm
(119 lb)(52 inches)(25 inches)(43 inches)

Battery Pack

Model 88650 66810
Battery pack capacity5 Ah10 Ah
270 Wh540 Wh

Battery manufacturer rating = 60V maximum and 54V nominal. Actual voltage varies with load.

Battery Charger

Model88602
Type60V MAX Lithium-Ion Battery Charger
Input120V AC 50/60Hz Max 2.0A
Output60V MAX DC 2.0A

Appropriate Temperature Ranges

Charge/store the battery pack at5°C (41°F) to 40°C (104°F)*
Use the battery pack at-30°C (-22°F) to 49°C (120°F)*
Use the machine at-30°C (-22°F) to 49°C (120°F)*

*Charging time will increase if you do not charge the battery within this range.

Store the machine, battery pack, and battery charger in an enclosed clean, dry area.

Attachments/Accessories

A selection of Toro approved attachments and accessories is available for use with the machine to enhance and expand its capabilities. Contact your Authorized Service Dealer or authorized Toro distributor or go to www.Toro.com for a list of all approved attachments and accessories.

To ensure optimum performance and continued safety certification of the machine, use only genuine Toro replacement parts and accessories. Replacement parts and accessories made by other manufacturers could be dangerous.

Operation

Before Operation

Installing the Battery Pack

  1. Ensure that the vents on the battery packs are clear of any dust and debris.

  2. Lift up the battery-compartment lid.

  3. Line up the cavity in the battery pack with the tongue on the machine and slide the battery pack into the compartment until it locks into place (Figure 11).

  4. Close the battery-compartment lid.

  5. Repeat for the other 2 battery cavities (if needed).

    Note: The combined amp hours of all the installed batteries must add up to 6.0 or greater, otherwise the machine can not start.

    Note: If the battery-compartment lid does not close completely, the battery is not fully installed.

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Figure 11

Turning On the Headlight

You can turn on the power to the headlight before operating the machine; turn the key to the ACCESSORY position (Figure 12).

In the ACCESSORY position, you can also view the state of charge of each installed battery. The position of each set of lights corresponds to the related battery cavity. If the battery state of charge is too low and needs to be charged, or if there is no battery in the corresponding cavity, the battery presence light does not turn on.

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Figure 12

  1. State-of-charge lights
  2. Battery presence lights
  3. Key switch in the ACCESSORY position

During Operation

Starting the Machine

Note: Use the battery pack only in temperatures that are within the appropriate range; refer to Specifications.

  1. Ensure that the battery pack(s) are installed in the machine; refer to Installing the Battery Pack.

  2. Insert the electric-start key into the control panel.

  3. Turn the key to the ACCESSORY position.

  4. Turn the key to the ON position to turn on the machine (Figure 13).

    Note: If the key is turned from OFF position to the ON too quickly, the machine may not start; ensure that the key stops briefly in the middle ACCESSORY position.

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    Figure 13

    1. Key switch in ON position

    Note: If the machine is turned on and left idling or operating without the auger engaged for an extended period, the motor shutoff timeout will engage, shutting off the machine. When the machine shuts off this way, it beeps to indicate that the timeout was engaged.

Activating ECO Mode

Using ECO mode may extend battery life by reducing rotor speed; use ECO mode whenever you are moving light snow, or moving snow a short distance. Activate ECO mode using the ECO button as shown in Figure 14.

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Figure 14

  1. ECO mode button

Charging the Battery Pack

Important: The battery pack is not fully charged when you purchase it. Before using the tool for the first time, place the battery pack in the charger and charge it until the LED display indicates the battery pack is fully charged. Read all safety precautions.

Important: Charge the battery pack only in temperatures that are within the appropriate range; refer to Specifications.

Note: At any time, press the battery-charge-indicator button on the battery pack to display the current charge (LED indicators).

  1. Ensure that the vents on the battery and charger are clear of any dust and debris.

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    Figure 15

    1. Battery pack cavity
    2. Battery pack venting areas
    3. Battery pack terminals
    4. Battery-charge-indicator button
    5. LED indicators (current charge)
    6. Handle
    7. Charger LED indicator light
    8. Charger venting areas

  2. Line up the cavity in the battery pack (Figure 15) with the tongue on the charger.

  3. Slide the battery pack into the charger until it is fully seated (Figure 15).

  4. To remove the battery pack, slide the battery backward out of the charger.

  5. Refer to the following table to interpret the LED indicator light on the battery charger.

    Indicator lightIndicates
    OffNo battery pack inserted
    Green blinkingBattery pack is charging
    GreenBattery pack is charged
    RedBattery pack and/or battery charger is over or under the appropriate temperature range
    Red blinkingBattery pack charging fault*

*Refer to for more information.

Important: The battery can be left on the charger for short periods between uses.If the battery will not be used for longer periods, remove the battery from the charger; refer to Before storage.

Engaging the Auger

Push the auger-lever lock at the base of the auger engagement lever forwards to release the auger lever from the locked position. Pull back on the auger lever to engage the auger.

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Figure 16

Disengaging the Auger

To disengage the auger, release the auger lever.

Self-Propelling the Machine

To operate the self-propel drive, simply walk with your hands on the upper handle and your elbows at your sides, and the machine automatically keeps pace with you.

Note: You can self-propel the machine with the auger engaged or disengaged.

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Figure 17

Shutting Off the Machine

To shut off the machine, move the key to the OFF position.

Operating the Quick Stick

Note: Fully press the blue knob to release the latch and operate the Quick Stick.

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Figure 18

Clearing a Clogged Discharge Chute

Warning

If the auger/impeller is running but there is no snow coming out of the discharge chute, the discharge chute may be clogged.

Never use your hands to clear a clogged discharge chute. This could result in personal injury.

  1. While remaining in the operating position, release the self-propel handle.

  2. Engage the auger.

  3. Push down on the handle to raise the front of the machine a few centimeters (inches) off the pavement, then lift the handles quickly to bump the front of the machine onto the pavement.

  4. Disengage the auger.

  5. Repeat steps 1 through 4, if necessary, until a stream of snow comes out of the discharge chute.

Important: If you cannot unclog the discharge chute by bumping the front of the machine, shut off the machine, wait for all moving parts to stop, and use a snow-cleanout tool (not included).

Important: Unclogging the discharge chute by bumping the front of the machine on the pavement may cause the skids to move. Adjust the skids and tighten the skid bolts securely; refer to Checking and Adjusting the Skids.

Operating Tips

Warning

The auger can throw stones, toys, and other foreign objects and cause serious personal injury to you or bystanders.

  • Keep the area to be cleared free of all objects that the rotor blades could pick up and throw.

  • Keep all children and pets away from the area of operation.

  • Remove the snow as soon as possible after it falls.

  • Overlap each swath to ensure complete snow removal.

  • Discharge the snow downwind whenever possible.

  • If the machine does not propel itself forward on slippery surfaces or in heavy snow, push forward on the handle, but allow the machine to work at its own pace.

After Operation

Shutting Off the Machine

  1. Release the auger lever and stop the machine.

  2. Turn the key to the OFF position and remove it from the machine (Figure 9).

  3. Remove the battery pack(s); refer to Removing the Battery Pack from the Machine.

    Note: Whenever you are not using the machine, remove the battery pack(s) and the key from the machine.

    Note: If the machine is turned on and left idling or operating without the auger engaged for an extended period, the motor shutoff timeout will engage, shutting off the machine. When the machine shuts off this way, it beeps to indicate that the timeout was engaged.To restart the machine refer to Starting the Machine.

Removing the Battery Pack from the Machine

  1. Lift up the battery-compartment lid.

  2. Press the battery pack-latch to release the battery pack and remove the battery pack (Figure 19).

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    Figure 19

    1. Battery pack-latch

  3. Close the battery-compartment lid.

Preventing Freeze-up after Use

  • In snowy and cold conditions, some controls and moving parts may freeze. Do not use excessive force when trying to operate frozen controls.

  • After using the machine, engage the auger to clear any remaining snow from inside the housing. Rotate the Quick Stick to prevent it from freezing. Shut off the machine, wait for all moving parts to stop, remove the key and the battery, and remove all ice and snow from the machine.

  • Clean off any snow and ice from the base of the chute.

  • Rotate the discharge chute to the left and right to free it from any ice buildup.

Maintenance

Recommended Maintenance Schedule(s)

Maintenance Service IntervalMaintenance Procedure
After the first 2 hours
  • Inspect the auger cable and adjust it if necessary.
  • Inspect the transmission cable and adjust it if necessary.
    		•
    Yearly
  • Check for loose hardware.
  • Check the skids and adjust them if necessary.
  • Inspect the auger cable and adjust it if necessary.
  • Inspect the transmission cable and adjust it if necessary.
    		•
    Yearly or before storage
  • Check the air pressure in the tires and inflate them to 116 to 137 kPa (17 to 20 psi).
  • Have an Authorized Service Dealer inspect and replace the traction-drive belt and/or the auger/impeller drive belt, if necessary.
    		•

    Preparing for Maintenance

    Maintenance Service IntervalMaintenance Procedure
    Yearly
  • Check for loose hardware.
    		•

    1. Move the machine to a level surface.

    2. Stop the machine, remove the electric-start key, wait for all movement to stop, and remove the battery pack(s) from the machine before adjusting, servicing, cleaning, or storing the machine.

    Checking and Adjusting the Skids

    Maintenance Service IntervalMaintenance Procedure
    Yearly
  • Check the skids and adjust them if necessary.
    		•

    Check the skids to ensure that the auger does not contact the paved surface. Adjust the skids as needed to compensate for wear (Figure 20).

    1. Loosen the skid bolts.

    2. Slide a 5 mm (3/16 inch) board underneath the scraper.

      Note: Using a thinner board results in a more aggressive scraper; using a thicker board results in a less aggressive scraper.

    3. Lower the skids to the ground.

      Note: Ensure that the skids are flat on the ground.

    4. Tighten the skid bolts.

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    Figure 20

    Adjusting the Auger Cable

    Maintenance Service IntervalMaintenance Procedure
    After the first 2 hours
  • Inspect the auger cable and adjust it if necessary.
    		•
    Yearly
  • Inspect the auger cable and adjust it if necessary.
    		•

    If the drive belt slips or squeals under a heavy load, adjust the auger cable.

    1. Loosen the nut on the lower cable clamp, but do not remove it (Figure 21).

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      Figure 21

      1. Nut
      2. Cable
      3. Connector
      4. Spring

    2. Pull the cable up to remove some slack (Figure 21).

      Important: Do not remove all the slack from the cable. Removing all the slack from the cable prevents the auger from stopping properly.

    3. Hold the cable in place and tighten the nut (Figure 21).

    Adjusting the Transmission Cable

    Maintenance Service IntervalMaintenance Procedure
    After the first 2 hours
  • Inspect the transmission cable and adjust it if necessary.
    		•
    Yearly
  • Inspect the transmission cable and adjust it if necessary.
    		•

    If the wheels easily stall out, or if the wheels drive without engaging the self-propel handle, adjust the transmission cable.

    1. Loosen the nut on the upper cable clamp, but do not remove it (Figure 22).

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      Figure 22

      1. Nut
      2. Cable

    2. Pull the cable down to remove most of the slack in the cable (Figure 22).

      Important: Do not remove all the slack from the cable. Removing all the slack from the cable may cause the wheels to engage without engaging the self-propel handle.

    3. Tighten the nut (Figure 22).

    Replacing the Drive Belts

    If the auger drive belt or the traction-drive belt becomes worn, oil-soaked, or otherwise damaged, have an Authorized Service Dealer replace the belt.

    Storage

    Storing the Machine

    Important: Store the machine, battery pack, and charger only in temperatures that are within the appropriate range; refer to Specifications.

    Important: If you are storing the battery pack for the off-season, charge it until 2 or 3 LED indicators turn green on the battery. Do not store a fully charged or fully depleted battery. When you are ready to use the machine again, charge the battery pack until the left indicator light turns green on the charger or all 4 LED indicators turn green on the battery.

    • Disconnect the product from the power supply (i.e., remove the plug from the power supply or the battery pack), remove the key, and check for damage after use.

    • Clean all foreign material from the product.

    • Do not store the tool with the battery pack installed.

    • When not in use, store the machine, battery pack, key, and battery charger out of the reach of children.

    • Keep the machine, battery pack, key, and battery charger away from corrosive agents, such as garden chemicals and de-icing salts.

    • To reduce the risk of serious personal injury, do not store the battery pack outside or in vehicles.

    • Touch up chipped surfaces with paint available from an Authorized Service Dealer. Sand affected areas before painting, and use a rust preventative to prevent the metal parts from rusting.

    • Tighten all loose screws, bolts, and locknuts. Repair or replace any damaged parts.

    • Store the machine, battery pack, key, and battery charger in an enclosed clean, dry area.

    Preparing the Battery Pack for Recycling

    Important: Upon removal, cover the terminals of the battery pack with heavy-duty adhesive tape. Do not attempt to destroy or disassemble the battery pack or remove any of its components.

    Graphic

    Lithium-ion battery packs labeled with the Call2Recycle seal can be recycled at any participating retailer or battery recycling facility in the Call2Recycle program (US and Canada only). To locate a participating retailer or facility closest to you, please call 1-800-822-8837 or visit www.call2recycle.org. If you cannot locate a participating retailer or facility nearby, or if your rechargeable battery is not labeled with the Call2Recycle seal, please contact your local municipality for more information on how to responsibly recycle the battery. If you are located outside of the US and Canada, please contact your authorized Toro distributor.

    Troubleshooting

    ProblemPossible CauseCorrective Action
    The machine does not run or does not run continuously.
    1. The motor shutoff timeout was reached because the auger was not engaged for an extended period of time.
    2. The key was turned from Off to On too quickly.
    3. The battery pack is low on charge.
    4. The battery pack is not fully seated.
    5. The battery pack is over or under the appropriate temperature range.
    6. The battery pack has exceeded high amperage limits.
    7. There is moisture on the leads of the battery pack.
    8. The battery pack is damaged.
    9. There is another electrical problem with the machine.
    1. No issue, restart the machine. The machine beeps to indicate that the motor shutoff timeout was reached.
    2. Turn the key slower, ensure that the key stops briefly in the middle Accessory position.
    3. Charge the battery pack.
    4. Ensure that the battery pack is inserted all the way into the housing and latched in place.
    5. Move the battery pack to a place where it is dry and the temperature is between 5°C (41°F) and 40°C (104°F).
    6. Cycle the key to the off position.
    7. Allow the battery pack to dry or wipe it dry.
    8. Replace the battery pack.
    9. Contact an Authorized Service Dealer.
    The machine does not reach full power.
    1. The battery pack charge capacity is too low.
    2. The air vents are blocked.
    1. Remove the battery pack from the machine and fully charge the battery pack.
    2. Clean the air vents.
    The machine is producing a beeping sound.
    1. The motor shutoff timeout was reached because the auger was not engaged for an extended period of time.
    2. The battery pack is low on charge.
    3. The machine is overloaded.
    4. There is another electrical problem with the machine.
    1. No issue, restart the machine. The machine beeps to indicate that the motor shutoff timeout was reached.
    2. Charge the battery pack.
    3. Walk at a slower pace while clearing snow or break up a large pile of snow before clearing it.
    4. Attempt the other troubleshooting actions, if the alarm still sounds, contact an Authorized Service Dealer.
    The machine runs, but the machine discharges snow poorly or not at all.
    1. You are trying to remove too much snow per swath.
    2. You are trying to remove extremely heavy or wet snow.
    3. The discharge chute is plugged.
    4. The auger/impeller drive belt is loose or is off the pulley.
    5. The auger drive belt is worn or broken.
    6. You are using the machine in ECO mode in heavy conditions.
    1. Reduce the amount of snow removed per swath.
    2. Do not overload the machine with extremely heavy or wet snow.
    3. Unclog the discharge chute.
    4. Install and/or adjust the auger/impeller drive belt; refer to www.Toro.com for servicing information or take the machine to an Authorized Service Dealer.
    5. Replace the auger drive belt; refer to www.Toro.com for servicing information or take the machine to an Authorized Service Dealer.
    6. Verify that ECO mode is not engaged in heavy conditions.
    The discharge chute either does not lock into place or does not move.
    1. The discharge-chute latch cable is not properly adjusted.
    1. Adjust the discharge-chute latch cable.
    The machine does not properly clear the snow off the surface.
    1. The skids and/or scraper are not properly adjusted.
    2. The pressure in the tires is not equal.
    1. Adjust the skids and/or the scraper.
    2. Check and adjust the pressure in 1 or both tires.
    The LED battery charge light on the powerhead is red.
    1. The battery temperature and/or voltage outside of operating range.
    1. Verify the battery condition and charge level with charger.
    The battery pack loses charge quickly.
    1. The battery pack is over or under the appropriate temperature range.
    2. The machine is overloaded.
    1. Move the battery pack to a place where it is dry and the temperature is between 5°C (41°F) and 40°C (104°F).
    2. Push the machine with less force.
    The battery charger is not working.
    1. The battery charger is over or under the appropriate temperature range.
    2. The outlet that the battery charger is plugged into does not have power.
    1. Unplug the battery charger and move it to a place where it is dry and the temperature is between 5°C (41°F) and 40°C (104°F).
    2. Contact your licensed electrician to repair the outlet.
    The LED indicator light on the battery charger is red.
    1. The battery charger and/or battery pack is over or under the appropriate temperature range.
    1. Unplug the battery charger and move the battery charger and battery pack to a place where it is dry and the temperature is between 5°C (41°F) and 40°C (104°F).
    The LED indicator light on the battery charger is blinking red.
    1. There is an error in the communication between the battery pack and the charger.
    2. The battery pack is weak.
    1. Remove the battery pack from the battery charger, unplug the battery charger from the outlet, and wait 10 seconds. Plug the battery charger into the outlet again and place the battery pack on the battery charger. If the LED indicator light on the battery charger is still blinking red, repeat this procedure again. If the LED indicator light on the battery charger is still blinking red after 2 attempts, contact your authorized service dealer if the battery is in warranty, or properly dispose of the battery pack at a battery recycling facility.
    2. Contact your authorized service dealer if the battery is in warranty, or properly dispose of the battery pack at a battery recycling facility.